Notifii Track

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What is Notifii Track?

Notifii Track is a web-based and app-based package management software. Some people call it package logging or package tracking or package notification software. Notifii Track allows you to log packages in/out so that you always know what packages were received at your facility (i.e., your mailroom, your leasing office, etc.) and which packages were picked up by the end-recipient (i.e., your property residents, your school students, your company employees, etc.). Notifii automatically alerts the end-recipient via email and/or text message to let him know his package has arrived and is ready to be picked up.

Who would use Notifii Track?

Notifii is designed to be used by anyone that receives packages at a central location for redistribution to end-recipients.

Specifically, Notifii Track APT is designed for apartment communities, multi-family properties, residential buildings/towers, condominium/homeowner associations, and student housing properties. Notifii Track EDU is designed for college/university mailrooms and residence hall mailrooms/service desks. Notifii Track INC is designed for corporate mailrooms.

Is Notifii Track browser-based or do you have an app?

You can use Notifii Track through your web browser, or you can download our Android/iOS app on your tablet/smartphone.

How much does it cost?

Pricing for Notifii Track is published on our product pages.
For Notifii Track APT, click here.
For Notifii Track EDU, click here.
For Notifii Track INC, click here.

What equipment/devices are needed?

If you want to set up a desktop/laptop to use Notifii Track, you will need a barcode scanner and signature pad. Although any barcode scanner will work, we recommend the Symbol LS2208 barcode scanner ($80). Our application is compatible with only the Scriptel ST1571 signature pad ($240).

If you want to use Notifii Track on a mobile device, all iPads and iPhones are compatible. iPod touch models with rear cameras are also compatible. For Android devices, any smartphone/tablet with a 5MP auto-focusing rear camera is compatible.

Can I lease/buy equipment from Notifii?

We do not lease any equipment. You can buy equipment from us. Please contact us for a current price list.

My school/company has multiple mailroom locations. Do I need multiple accounts?

No, one Notifii Track EDU account can accommodate multiple mailrooms.

My property management company manages multiple properties. Do I need multiple accounts?

Yes, each residential property should have a separate Notifii Track APT account.

Am I able to send email and/or text message notifications?

Yes, you have the option to globally turn on/off notifications. Notifications can be via email or text message or both.

Is there an additional fee to send out text messages?

Within the United States and Canada, there is no additional fee to send out text messages for package notifications.

Can I customize the package notification message that gets sent out?

Yes, you can customize all aspects of the package notification messages.

Can recipients opt-out of notifications?

Yes, recipients can easily opt-out of notifications. They can click the unsubscribe link (automatically embedded at the bottom of every email) to opt-out of email notifications. They can reply STOP to text messages and opt-out of text notifications. You can also opt-out specific recipients through the user interface if that person chooses not to do on their own.

Do you have a TV display to show pending packages?

Yes, we do have an option to display pending packages to a TV screen. You need either a smart TV or any TV with an Amazon Fire Stick.

Do you have any reporting tools?

Yes, we have many reporting tools available. You can get reports that show daily package counts, monthly package counts, package activity by hour and day, speed of pickup, age of pending packages, etc.

Can I remind recipients about packages received several days ago?

Yes. In fact, package reminders are automatically sent out to recipients. The timing and frequency of those automated reminders is a simple account-wide setting.

Can I take a picture of the package?

When logging packages in via the iPad/Android app, you will have the option to take up to three pictures of the package (example uses: take a picture of the shipping label to show additional package details, take a picture of the box to show it was damaged, etc). Any pictures you take will be embedded in the email notification, linked in the text message notification, and stored in our database for future reference. When logging a package out, you can also take up to three pictures (example uses: take a picture of someone’s driver license as additional verification, take a picture of a package being delivered to a specific location, etc.).

What are package tags?

Package tags are printed labels that you put on the package. Printing them is optional, but there are some benefits:

The package tags serve as a visual indication to your staff that a package has been logged into Notifii. Any package without the tag has not yet been logged into Notifii.

You can customize what information gets printed on the tag. You can print certain information (like recipient name or mailbox number) in big font for easier shelving/organization or retrieval. If you handwrite information on the package with a marker, the tags can replace that step.

If I want to print package tags, what printer do you recommend?

For smaller offices and mailrooms, we recommend the Dymo 450 thermal label printer with Dymo 30256 labels (2.25 inches by 4 inches). The Dymo 450 printer is about $90. The Dymo 30256 label rolls are about $5 per roll. One roll has 300 labels.

For busier mailrooms, we recommend the Zebra GK420d label printer. This is a heavy duty printer that cost about $400.

Both printers are thermal printers, meaning they do not need any ink ribbons or cartridges.

Can you log in multiple packages for one person?

Yes, you can log multiple packages for one person. That way, they get one consolidated notification.

Notifii Generally

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Can I set up multiple user accounts?

Yes, you can set up as many individual user accounts as you need. In fact, we do not recommend sharing usernames and passwords.

Do you support different user types?

We have four predefined user roles: admin, staff, assistant2, assistant1. Admins have full access while Assistant1s have very limited access. If our predefined roles do not meet your needs, you can create custom roles.

Can I have multiple concurrent users logged in?

Yes. If you have multiple computers or multiple devices, they can all be logged in concurrently.

Do you offer a free trial?

Yes, we do offer a 30-day free trial.

Can I borrow some equipment for the trial?

Yes, we can loan you some equipment (barcode scanner, signature pad, or iPad) to use with our Notifii Track free trial. There is no cost for the loaner equipment during the trial period. After the trial ends, you will have the option to keep/buyout the equipment or return them to us.

I don’t have emails/cellphone for every person. Is that okay?

Yes, just upload whatever information you have now. You can always fill in the blanks later on.

What are your computer operating system and browser requirements?

Notifii will work on any modern computer with any operating system (Windows, Mac OS, Chrome OS). Any web browser will work. We recommend that you get the latest web browser versions, but at a minimum, we do require Internet Explorer 8+, Edge 38+, Chrome 40+, Firefox 40+, and Safari 9+.

How can I import recipient data into Notifii?

You can upload recipient data into Notifii via three ways.

#1 Upload a CSV file
If you can export your data into a CSV file, then you can upload that file through our user interface. We can help you format and upload your file upon request.

#2 Input manually
You can add recipient data one by one through the user interface.

#3 Data integration
You can set up a data integration that does the initial upload and nightly updates.

Do I have to download/install any software?

If you use Notifii on your computer, there is no software to download or install. Simply use Notifii through your web browser. If you use Notifii on a mobile device (tablet or smartphone), then you will have to download our Android/iOS app through the device's app store.

How do I upgrade? Does that cost extra?

If you use Notifii on your computer, then there is no "upgrading" on your end. Any new features/updates that get released are automatically "delivered" to everyone through the browser. If you installed one of our apps, then you will need to download the latest version from the app store. Most devices already "auto update" apps by default.

Can I subscribe to just Notifii Track or Connect?

Yes, you can subscribe to just one module if that's all you need. You can always add additional modules at a later date.

Integrations

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Do you integrate with any property management softwares?

We have integrations available for Yardi Voyager, Realpage OneSite, MRI, Entrata, AMSI, Resman, Rent Manager. Generally, there is no cost to you to set up an integration. Please contact us to get integration instructions.

Do you integrate with "flat files"?

Yes, we can set up an integration for nightly flat files. CSV formats are preferred. You will set up your end to export the data to a CSV file, and then upload the file to our designated server. We will set up our end to process your file. Please contact us for specific instructions and credentials.

Do you integrate with any single sign-on service?

At this time, we do not have an integrations with single sign-on services.

Do you integrate with Active Directory or LDAP?

At this time, we do not have any integrations for Active Directory or LDAP.

Do you offer APIs for custom integrations?

We have limited APIs for custom integrations. Please contact us for more details.

How To Get Started

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Do you have a prerecorded demo?

No, we do not have any prerecorded demos. We do our demos live via GotoMeeting. That way, we can get to know you and present a solution tailored to your needs. The live demo also allows you to ask us questions. We are generally available for demos during normal business hours (Pacific time).

How do I sign up?

To get started with the 30-day free trial, just create your account here.

Do I need a credit card to sign up?

You do not need a credit card to sign up.

I just signed up. Now what?

Please go through our 'new account checklist' to get started. You can access the checklist by navigating to "HELP > Setup > New Account Checklist".

Do you provide training?

We have some training videos available online. When you are logged in, navigate to "HELP > Resources > Training Videos". We can also schedule a training session via GotoMeeting.

What kind of support is available?

We offer customer support via email, phone, or chat during normal business hours (Pacific time).
You can email us at support@notifii.com or call us at 888-506-8536.

Billing Options and Contract Terms

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How often am I billed and what are my payment methods?

You have two billing options, depending on how you wish to pay.

If you can put a credit card on file, then we will set you up for automated monthly billing. We will send you a payment receipt each month.

If you need us to invoice you first, then we will submit a quarterly or annual invoice. You can pay via one-time payment cards, paper checks, or direct deposit. You will have 30 days to remit payment.

Do you accept purchase orders?

Yes, we can work with your purchasing department to obtain a purchase order and submit invoices against the purchase order.

Do I have to sign a long term contract?

No, we do not require you to sign any long term contracts.

Can I cancel at any time?

You can cancel anytime. Advance notice is appreciated, but not required. Just contact us before your next billing cycle starts. We do not issue prorated refunds.

Application Security and Data Policies

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Is the Notifii application safe? Is my data safe?

We take website security and data security very seriously. All account pages are encrypted via SSL protocols. All users must have a valid username/password to log into Notifii.

Is data encrypted?

Data is always encrypted in transit between your computer/device and our servers. We use the strongest 2048-bit SSL certificates available.

What is your data retention policy?

We will retain your data for at least five years. If you close your account, you can request that your data be deleted.

What is your data backup policy?

Our primary database is mirrored to a replica database in real time. We also take nightly snapshots of the database.

Who owns the data?

We own our software. You own your data. Any data you upload (recipient names, email, cellphones, etc) and any data you input/generate (package data, messages, etc) are considered your data.
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